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Ghana Multimedia Incubator Centre


The development of small and medium enterprises [SMEs] is being acknowledged as a key condition in promoting equitable and sustainable economic development worldwide. Indeed, because of their economic weight in African countries, SMEs have a crucial role to play in stimulating growth, generating employment and contributing to poverty alleviation. SME’s represent over 90% of private businesses in Africa and contribute to more than 50% of the employment and GDP in most African countries.

Thinking along these lines and realizing that ICT is key to enhancing economic growth, the Government of Ghana established the first of incubation centres in the country at the Ghana House.

The Ghana Multimedia Incubator Centre established in 2005 is to promote ICT Entrepreneurship Development through the incubation of ICT business start-ups and to also develop the much needed ICT skills under the government’s ICT for Accelerated Development (ICT4AD) initiative. With support from the UNDP and the government through the Ministry of Communications, the centre aids start-ups and young businesses that have ground-breaking and innovative ICT ideas to mature into viable business ventures. The centre provides its tenant companies with office space, utilities, internet access and a shared resources centre which gives them access to various secretarial services. In short, everything a small business needs to get started is made available to our tenants.

In addition, the tenant companies undergo a comprehensive mentoring process, receiving capacity-building from experienced consultants and successful entrepreneurs in such diverse fields as project management, marketing, business plan development, proposal writing and negotiation skills. After periodic monitoring and evaluation of tenants’ performance, successful businesses ‘graduate’ from the Incubator after a stipulated period into the real world.

The Incubator currently houses thirteen (13) tenant-companies who are undertaking various innovative and technological developments from educational software development, vehicle tracking systems, web-based recruitment and advertising systems, intelligent systems, campus automation systems and other.

The Ghana Multimedia Incubator Centre also hosts the Business Process Outsourcing Training Centre, the only such facility in the country today. The BPO training centre is concerned with equipping young Ghanaians with the skills necessary for inducing multinational companies to outsource some of their core business processes to Ghana. The training centre gives candidates the skills needed to become Call Centre Operators, Medical Transcriptionists and Data Entry Clerks.

Mission and Vision Statement


The vision of the GMIC is to promote technological innovations, skilled business outsourcing, entrepreneurship and global competitiveness in ICT, making Ghana an information communication hub in the sub-region of West Africa.


To boost human resource availability in BPO and entrepreneurship in the ICT sector by providing the youth with the necessary business development environment and support structures.

Management Team

The Ghana Multimedia Incubator Centre board has hired a Project Coordinator, and this person is to assist in opening the incubator, hiring and supervising additional staff.

Total staff needed to operate the centre is limited to four full time staff, namely:
1. The Project Coordinator
2. The Training Coordinator
3. The Receptionist/Administrative Assistant
4. The Systems Manager

Our Services


The business incubation project at the Ghana Multimedia Incubator Centre (GMIC) established in 2005 seeks to promote ICT Entrepreneurship development through the incubation of ICT Business Start-ups and to also develop the much needed ICT skills under the Government of Ghana ICT facility.
In partnership with the UNDP, the Government through the Ministry of Communications aids start-ups and young businesses that have ground-breaking and innovative ICT ideas to mature into viable business ventures. The Project provides its clients (tenants- companies) with office space, utilities, internet access and a shared resource centre which gives them access to various secretarial services.
In addition, clients undergo a comprehensive coaching and mentoring processes, receiving capacity-building from experienced consultants and successful entrepreneurs in such diverse fields as project management, marketing, business plan development, proposal writing and negotiating skills. After periodic monitoring and evaluation of clients’ performance, successful businesses graduate into the real world after a stipulated period of incubation.
The project also hosts the Business Processing Outsourcing training centre. The BPO training outfit is concerned with equipping the youth with the skill necessary for attracting multinational companies to outsource core businesses to Ghana. The training centre gives candidates the skills needed to become Call Centre Operators, Data Entry Clerks and Medical Transriptionists.


Tenant Selection and Graduation
The Ghana Multimedia Incubator Centre will eventually accommodate from 15 to 20 innovative projects. It provides working space, administrative services, management skills, and professional and commercial assistance with the objective of helping the projects’ successful transition to commercial viability.

To gain entry into the centre, prospective tenants must propose a new product or service based on R&D and suitable for commercialization. Upon approval, the Ministry of Communications in collaboration with the EDIF, the Ministry of Private Sector Development, the Ministry of Trade & Industries and the Ministry of Finance would provide grants and support to each project/inventor over a two year span. A tenant underperforming and not meeting its targets at the end of the six month evaluation period is considered “underemployed”. Unless the situation is remedied within the grace period of three months, funding may be withheld and the tenant may also lose tenancy at the centre.

The projects housed in the centre are incorporated as a commercial company as soon as possible and an outside manager is often recruited to help the entrepreneur develop business skills. The following ownership structure of tenant/company is proposed as follows:
• 50% – inventor
• 20% – investor (in return for 15% of the budget)
• 20% – incubator (representing government)
• 10% – key employees (e.g. company management)

Tenant selection and graduation are critical to a successful incubator. The screening process of the Ghana Multimedia Incubator Centre is defined to meet the centre’s mission and ensures that firms selected can benefit from its value-added services.

The Ghana Multimedia Centre will consider applicants seeking tenancy of the Incubator under five main categories:

These are:

  • Business Process Outsourcing Training Centre (BPO)
  • Sponsored Tenants
  • Non-Sponsored Tenants
  • Subsidized Small-Scale Call Centre
  • Business Process Outsourcing Secretariat
  • Open Source Solutions

BPO Training Centre
The Business Process Outsourcing Training Program includes all organizations that have been licensed to use incubator facilities for the outsourcing of technology. These organizations will particularly focus on training, and certification in all aspect of outsourcing. Training will be offered in three main areas; Medical Transcription, Data Entry and Call Centre Operations.

1. The Medical Transcription program will seek to equip students with skills in producing typed documentation of verbal transcriptions made by medical doctors.

1. The Data Entry program will focus on Training students in the Production and processing of data of all kinds;
• Hand Written
• Dictated
• Scanned

2. The Call Centre program will aim at inculcating in students, and improving the provision of basic customer services on telephone.

Sponsored Tenants
Sponsored tenants of the Incubator are comprised of organizations which are located at the Incubator and receive funding and other forms of support from the Incubator under the auspices of the Ghana government and UNDP.

Non-Sponsored Tenants
Non Sponsored tenants of the Incubator are licensed to use Incubator facilities such as office space, computers and other utilities but do not receive direct funding from the Ghanaian government or the UNDP.

Subsidized Small-Scale Call Centre
Office space at subsidized rent will be given to an entrepreneur seeking to establish a small-scale call centre. This centre will outsource its services to businesses for profit. It will also allow BPO trainees of the GMIC to see a real-world implementation of their training.

Open Source Solutions
The Open Source Solutions team will consist of a group of national service person responsible for the development of open source front end applications on the Linux platform for use at the various Communication Information Centres across the country. The CIC project is an undertaking by the ministry of communications to spread information technology to the rural areas, the goal of the Open Source Solutions team will be to develop and deploy user friendly, customizable Linux platforms for the CIC project. The team will also undertake various research and development projects for the GMIC. A budget of $10,000 U.S will be allocated to the Open Source Solutions team.

Each applicant seeking to be a tenant of the Incubator Centre must also meet the following criteria:

  • They should fall within a broad definition of a for-profit venture producing products or services that can be commercialised within the time permitted for incubation.
  • The applicant should be early-stage – generally within the first two years of business operations – not yet profitable and still growing. Exceptions may be made for small firms that are changing focus, in a “turn-around” mode, substantially restructuring or launching a new business project.
  • Applicants desiring access to an affiliated institution such as a university, research laboratory or other strategic partner should meet the basic requirements of the partner if a key component of the venture’s success involves utilizing partner resources. Qualifications may include limitations on business size and location, citizenship status of owners, intellectual property rights and security clearance to restricted areas, for example.
  • Applicants must show ability to pay rents and fees charged by the centre while developing positive cash flow.
  • Applicants should present a management team that is capable of handling the technical aspects of the business or that understands how to obtain needed technical assistance.
  • Applicants should identify products, technology or services that can benefit from the added value provided by the centre and its resource network. At the same time, centre management must feel confident that it has the capacity to help the business succeed.
  • Applicants should provide economic benefits in the form of job creation or new business opportunities for community vendors or contact agencies. Alternatively, the business must be developing a product or service that will further the economic objectives of the region.
  • The applicant should not be in direct competition with another incubator start-up. If such a conflict appears likely, the applicant might be asked to meet with the conflicting tenant or a review panel composed of board members to discuss potential conflicts of interest. Views of the existing tenant and centre management should be the primary factors in determining the new applicant’s admission. An applicant might be admitted if specific conditions can be established to mitigate conflicts and protect intellectual property.

Tenant Graduation
Ghana Multimedia Incubator Centre has established graduation policies that include specific criteria relative to the centre’s mission and the centre’s ability to provide continued value to the tenant. These policies are included in all leases and materials supplied to serious applicants, and management must ensure applicants understand and accept them. Some criteria are outlined below.

Time Limits – An incubation period of three years maximum. Tenants will be reviewed semi-annually. This should be customized by type of business and reflect the period in which the tenant should realistically progress to accelerated growth or be supported by private sector providers.

Resource Commitments – The centre has established limits on the resources it commits to any one tenant. This may be designated in terms of hours of assistance or rentable square feet occupied as well as equipment allocated to any particular tenant. Again this varies from tenant to tenant depending on business type.

Value – The centre would make a self-assessment of its ability to provide continuing value to the tenant. Tenants who have progressed beyond the incubator’s capacity to provide sufficient value should graduate and begin utilizing private sector providers.



Office space
Each resident client occupies an office with an average surface area of 20 square meters.
Our offices are equipped with tables and chairs, network points, uninterrupted power outlets, adequate lighting and air-conditioning.

Internet Connectivity
The Centre is equipped with a 2mb shared broadband internet service. This service is also wifi enabled.

Computer Equipment
Each resident client is given at least two personal computers connected to the area network for use during the incubation period.

Conference Room
A large conference room with multimedia facilities such as LCD, Laptops and speakers are available for use by clients.

Business Development Library
The Centre has a library facility with business development books as well as technology innovation books for clients use. Soft copies of similar materials are also available over the network.

There is a shared kitchen at the Centre for use by clients.


    • Shared Resource Centre
      There is a fully equipped shared resource centre that operates during working hours available to all clients. Services at the resource centre include:

i. Faxing
ii. Photocopy
iii. Printing
iv. ICT support
v. Binding
vi. Laminating
vii. Scanning

  • Security
    The centre provides a 24 hour security service to all clients.
  • Cleaning
    The Centre also provides daily cleaning services to all offices.

The management team as well as consultants and mentors of the Centre provides business support and advisory services to clients of the Centre.

In addition, there are regular business development and entrepreneurship training programmes organized at the centre for capacity building of its clients. These programmes include:

i. Entrepreneurship Development
ii. Business Plan Development
iii. Product Packaging
iv. Market Research Analysis
v. Presentation Skills
vi. Book keeping
vii. Negotiating Skills



With a clear acknowledgment that ICT is the propeller of growth in all sectors of the economy, the government of Ghana adopted and launched an ICT for accelerated development policy in 2003. Part of the pillars of this policy is an initiative for the creation of jobs in the ICT industry.

In line with this initiative, the Ministry of Communications in partnership with the UNDP set up the first of training facilities as part of the Ghana Multimedia Incubator project to focus on the Business Process Outsourcing (BPO) sector. The aim is to produce the much needed labour pool for the industry at a very cost-effective and efficient environment.

The Ghana Multimedia Incubator Centre’s BPO training facility was set up in 2005 with the focus of equipping the youth who have completed the basic level of education within the country with the much-need BPO skills required by the industry for attracting outsourcing companies. Currently, training is focused on three (3) main areas:

  • Data Processing/Capturing
  • Call/Contact Centre Operations
  • Medical Transcription

1. Data Processing/Capturing Agents training programme focuses on training students in the processing of data of all kinds including

  • Handwritten documents
  • Dictated recordings
  • Scanned documents

2. Call/Contact Centre Agents training programme aims at instilling excellent customer care/service in trainees to enable them represent organisations professionally either physically or over the telephone.

3. Medical Transcription training programme equips students with the ability to transcribe with the highest degree of accuracy the medical information of patients as being dictated by medical doctors and other health professionals.

As part of the curriculum, trainees are taught Time Management and Business Etiquette to enable them meet the demands associated with the professionalism in the BPO industry.

The training outfit has a two (2) laboratory facility well-equipped with computers, relevant training software, foot pedals and multimedia headsets.
The facility includes a lecture room where lectures are delivered electronically through the use of laptops and LCD projectors.

The Centre runs 2 shifts a day from 10:00 am to 2:00 pm and 3 pm to 7 pm from Monday through Friday.
The course duration for both Call/Contact Centre and Data Processing/Capturing is 2 months and that for the Medical Transcription ranges from 4 to 6 months depending on the level of a student’s science background.

The BPO Sector in Ghana is currently receiving a lot of attention due to its potential of job and wealth creation. Several researches and studies have proven that the country is a prime location for attracting BPO opportunities.
Many companies are therefore setting up in Ghana and preparing for a massive takeoff in this industry. There is therefore a high demand for skills in the BPO sector in various areas for the youth.
Opportunities exist in the training areas offered at the GMIC within the country from the various operating BPO companies as well as those gearing up to begin operations either in off shore business or in shore activities.

The establishment of the Information Technology Enabling Services (ITES) Secretariat by the Ministry of Communications whose mandate is to create the enabling environment for private sector BPO activities in Ghana and the formation of Ghana Association of Software and IT Companies (GASCOM), an association of BPO and ICT related service providers, are indicators of the readiness of the BPO industry to take off fully.

Trainers of The BPO Training outfit of the Ghana Multimedia Incubator Centre are Customer Operations Performance Centre (COPC) certified. This certification provides the centre with international recognition and best practices. Students who pass out of the centre are therefore equipped with international standards of qualification and skill.

Students who undergo training at the Centre receive certificates of participation on successfully completing their coursework and passing the end of course exams. For those who embark on the collaboration courses, done in partnership with various universities and polytechnics, joint certificates are issued during the graduation ceremonies of those institutions.

The minimum entry requirements for the BPO training programme are:
a) GCE ‘O’ Level Applicants:
Must have 5 passes: English Language, Mathematics plus any other three (3) subjects.

b) SSSCE/WASCE Applicants:
Must have six (6) passes including Core subjects: English, Mathematics and Science/Integrated Science and three (3) Electives in relevant subjects with a total aggregate of 24 or better.

c) Any diplomas or vocational certificates recognised by the National Accreditation board.

d) University and Polytechnic graduates with science background is a plus for entry into Medical Transcription training.

Applicants should pick up forms from the front desk of the GMIC, located on the 6th Floor of the Ghana House, High Street, Accra.


Since its inception in 2004, GMIC has incubated several companies. There are three main categories of clients to the Centre. These are: Sponsored Clients, Non-Sponsored Clients and Virtual Clients.
Selection of Clients is based on the following eligibility criteria: ICT based solution, Innovativeness of concept


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Contact Us

Please use our contact details to communicate with us. You can also use the contact form below to tell us about your suggestions and feedback, regarding our work. We’ll be glad to hear from you.

Location: 6th Floor, Ghana House, High Street, Accra.Address:C/o Ministry of Communications, P.O. Box M38, Accra, Ghana.

Our Phone
+233 21 689580/ 662692
 +233 21 662708

  • About Us

    The Ghana Multimedia Incubator Centre established in 2005 is to promote ICT Entrepreneurship Development through the incubation of ICT business start-ups and to also develop the much needed ICT skills under the government’s ICT for Accelerated Development (ICT4AD) initiative.

  • Our Partners

  • Locate Us

    Location: 6th Floor, Ghana House, High Street, Accra.
  • Contact Us

    We’ll be glad to hear from you. C/o Ministry of Communications, P.O. Box M38, Accra, Ghana. Phone: +233 21 689580/ 662692 Fax: +233 21 662708 Email: info@gmic.gov.gh